User manual ASCOM UNIT BROCHURE

[. . . ] It integrates a broad range of fixed, wireless, and mobile media, including paging, messaging and alarm systems, and cordless phone systems like DECT, with public communications technologies, such as GSM, email, and the Internet. Unite goes beyond the boundaries of communications systems to interface with business, accounting, building management, and security systems. You can address your immediate needs by starting small, and then add extra capacity or functionality as your needs increase. Unite interfaces with third-party systems and offers comprehensive customization tools. [. . . ] Elevator doors open to the emergency on the 4th floor and blue lights go on creating a path leading from the emergency room entrance to the emergency surgery area. An on-call anaesthesiologist and gynaecologist are paged, as are the nurses specialising in surgery, anaesthesiology, and neonatal care. The alarm text "Emergency C-Sect" displays in each of their pagers. Ascom UNITE 5 EscAlATINg mEssAgEs What happens when a time-critical message is sent to a staff member, but that staff member is unavailable to answer the call?Using predefined criteria, a time-critical message reroutes to a second staff member, and if necessary, to a third staff member, until that call is acknowledged. Case ­ Minimising production stoppages A production plant with 24/7 operations needs to minimise production losses during unplanned stoppages. To achieve this goal, the plant put wireless alarm functionality in the hands of the machine operators. In the event of a machine malfunction, the push of a button starts a chain of alarms to service personnel. Event management settings, based on time of day and work schedules for the service personnel, determines which serviceman would receive the alarm first, second, third, etc. In this way, the serviceman closest to the malfunction could quickly fix the problem and restart the production. Even off-site personnel could be messaged using GSM. loggINg ANd TrAckINg By logging response calls, a service industry can track their quality of service and help make adjustments for improvements. D'Arcy suspects that her mother, who complains of long nurse-call waiting times, is not receiving quality care. D'Arcy to a meeting where together they review call and response time statistics from the past two months. The average response times prove to be well within accepted care standards. D'Arcy's mother has been somewhat more confused lately, and that her personal care plan should be adapted accordingly. 6 Ascom UNITE smooThER EVENT hANDLING ThRoUGh coNsoLIDATED FUNcTIoNALITY Event handling Crucial to Unite's ability to disseminate information quickly and in turn get fast responses is the event handling functionality. As illustrated within the cases above, event handling determines who gets messages and when, which types of alarms or messages are sent and where, when to set up success and failure conditions, and how to configure the events database. Logical composition Unite consolidates the functionalities and potentialities of three logical layers of applications, services, and carrier systems. These layers are: User Applications ­ equipment and applications used in daily activities. For example, interactive messages on handsets, alarm presentation and handling, message initiation from web browsers, emails directly to your handset. System Services ­message routing and escalation, group handling, system supervision and logging, address resolution, and much more. Carrier Systems ­ these systems handle the data and communications with mobile terminals and input/output hardware. [. . . ] Open Java server (OJs) Contains a Java Virtual Machine (JVM) enabling customised embedded Java applications to integrate with Unite. XGate A generic gateway that handles integration with external systems through a variety of different types of protocols. Converts events to actions, such as notifications or activating outputs. External Carrier Gateway (ECG) Enables interaction with an external system. [. . . ]